Quietly Crushing It

Better Living Through Efficiency

Main navigation

warranty

Why I Love Moen Faucets and You Should Too

by Leave a Comment

I love nothing more than a company that stands behind their products. This is one of the main factors I consider when buying any product. Quality customer service is something that Miss QCI bring into our own rental business and something we take pride in with our jobs. It’s one of the reasons I tout how awesome the cell phone provider Ting is on this very blog and try to highlight other great companies here.

Another thing I enjoy is getting into the nitty gritty details of real estate and managing my properties. There are a lot of great resources about real estate investing, but what about the day to day stuff like talking about toilet flappers? Take also for instance faucets. Every property you own is going to have many and it is one of those maintenance items in my experience that comes up quite frequently.

So what brand of faucets should you buy?

Moen.

If you choose, you could stop reading this blog post right now and head on over to Amazon.com or your local hardware store and feel confident with any Moen purchase. I have no affiliation with the company but just had, yet again, a positive experience with the company and they are deserving of some free promotion.

Let me back up a little bit…

My dad is no stranger to the rental business. He has been doing it for years and got started just like I did, by buying a duplex and living in half. Ever since I began purchasing homes he drilled into my head that you just need to buy Moen. When I closed on the lake foreclosure I live in, it quickly was apparent that the kitchen faucet needed to be replaced immediately. The water wasn’t allowed to be turned on during inspection so I was going in blind so to speak when it came to plumbing. The $180 was a painful unexpected expense as I just began to understand the scope of work for the rest of the house. However the need was an immediate and I felt confident a new Moen wouldn’t fail me as I purchased it not on sale (gasp!).

Fast forward to today, I’ve had to contact Moen support a couple of times and they haven’t let me down. This company, for being a relatively “boring” business actually has the kind of service you should expect from ALL companies in 2018 and beyond. The most recent issue was with a kitchen faucet that had a loose handle. Not only was it loose, but you had to lift from the back of the faucet for it to function properly – not good! Digging into the issue further revealed a cracked piece of plastic pictured below. (Side note: in order to take apart some of the Moen faucets you first have to locate a hole which inside has a screw which takes a hex key or allen wrench to unscrew. These holes are often found behind a Moen logo which comes off. Sneaky!)

These are the two pictures I sent to Moen through their contact us page. No need for any fancy plumber lingo or even the model number if you’re not able to locate it, just some clear pictures of the issue at hand.

Just a few business days after my email I received a shipping notification for a handle hardware kit, dome kit and handle adapter kit. In some instances an issue like this would result in having to replace the entire faucet. The process was painless and I’m a happy camper…errr, landlord.

I have never dug into the actual warranty policy since Moen has always taken care of me, but scanning the Five Year Limited Warranty, Ten Year Multi-Family faucet Limited Warranty (Go Landlords!!!) and Lifetime Limited Warranty, you quickly get a sense that Moen stands behind their products.

Now I’ll be honest, because I was brought up in a Moen household there are not many other faucets and fixtures that I have experience with. However, I think there is a strong case to be made for sticking with Moen products simply based on the headaches you will avoid down the road.

The Dehumidifier Experiment – How to Buy a Dehumidifier for the Long Haul

by 36 Comments

[Editor’s note: Please see end of post for the latest updates on popular dehumidifiers]

If you live in the midwest and have a basement, a dehumidifier is a must. The downside is that they are expensive, usually costing $200 for the 70-pint version and often don’t last more than a year. The old saying “they don’t make them like they used to” holds true when it comes to dehumidifiers. I still remember the brown one we had growing up and it worked year after year.

My goal for this post is to keep a running log of my latest experiment, figuring out how to optimize a dehumidifier purchase, ensuring that I don’t spend $200 every year. The dehumidifier I currently use I purchased from Amazon with a 3-year warranty (outlined below). First, a few points I’ve found in my research:

  • No manufacturer makes a consistently long-lasting dehumidifier. Reading the reviews on Amazon is a great way to see just how prone to failure dehumidifiers are.
  • I haven’t found a company that warranties their dehumidifiers over 1 year, making these virtually disposable machines after 1 summer of use.
  • Dehumidifiers are heavy to ship, but Amazon still offers competitive pricing compared to my local hardware store.

Dehumidifier #1

In the summer of 2015 I purchased a Soleus Air dehumidifier. It worked great for the first year, but when I went to plug it in for the summer (2016) it wouldn’t pull any air. It was past the one year mark which meant the manufacturer was unwilling to warranty the product. I eventually wrote to the store I purchased it from and received a $40 gift card to my local hardware store from Soleus Air. It was a nice gesture, but keep in mind that these things usually cost around $200.

Dehumidifier #2

Last year I did more extensive research on Amazon and purchased this Frigidaire 70-Pint dehumidifier. I actually was able to purchase it for $185.16 on Jet.com using a 15% off discount code for being a first time customer. The cost is now $229.33 on Amazon which is why I avoided this unit for my current dehumidifier. The reviews were actually quite positive but more importantly I found many reviews citing the positive experience with the Frigidaire warranty. It comes with a 1 year warranty and a 2-5 year warranty. In years 2-5 the consumer must pay for diagnostic, labor and parts which I believe makes the warranty useless after year 1.

When I went to plug it in for the summer of 2017, I received a “F0” error. Knowing I was approaching the 1 year mark I immediately emailed Frigidaire and provided them the information on my unit. They quickly acknowledged it needed to be replaced after a few questions about my setup. After a few weeks I received a voicemail stating they couldn’t find a local dealer for me to receive a replacement and would be sending a letter outlining the steps I should take to receive a gift card in the amount I paid for the unit. As of writing I am just waiting for my gift cards to arrive in the mail.

Dehumidifier #3 (and the extended warranty)

For my current dehumidifier I took a different approach. My goal was find a reasonably priced 70-pint dehumidifier and purchase the extended warranty offered by a third party. This is my first experience with purchasing a warranty plan through a third party on Amazon. For most purchases I avoid any extended warranty, but given the track record of dehumidifiers it is in my opinion money well spent. I purchased this Keystone 70-pint dehumidifier which was $182. On the side of the screen you can see 1-year or 2-year protection plan is offered.

Clicking on the protection link will tell you who is offering the warranty. In my case it was a company called Asurion, but there are other companies that offer this on Amazon. Based on my experience Amazon will offer the third party protection plan on the side through whichever company is offering it at the cheapest price. Digging into Asurion online it appears that they specialize in phone insurance but obviously they have expanded their warranty plans in conjunction with Amazon. Based on my quick research, they appear to be a reputable company and for $20 I thought it was a worthwhile experiment.

Note that if you click Learn More you’ll find that they offer a 3-year warranty which I then added to my cart with the dehumidifier. Protection actually begins after the 1-year manufacturer warranty meaning in theory I should be able to get a replacement if it ever breaks for a total of 4 years after purchase. I searched for “dehumidifier” on the Asurion reviews and found 2 cases where purchasers used the warranty successfully on a dehumidifier purchase which gave me some confidence in testing this out.

So far the dehumidifier continues to function properly so I haven’t had to test out the warranty or Asurion itself just yet. For others looking to buy a dehumidifier with a long warranty this seems like a good option to look into. I’ll continue to update this post on my experience.

Note: This post contains Amazon affiliate links. If you click a link and end up buying a dehumidifier (or any other items), I will receive a commission. Thanks!

Update #1 (7/17/17):

I received my prepaid visa gift card from Frigidaire. Working with their warranty department was painless. The 70 pint Keystone dehumidifier continues to work well.

Update #2 (5/16/18):

It seems as though the Keystone dehumidifiers are no longer shipped and sold by Amazon and there are much cheaper options than those linked above. This hOmeLabs 70 Pint dehumidifier has over 1500 reviews on Amazon. At time of writing the 3 year protection plan is just $6.17. The Frigidaire 70 pint dehumidifier I purchased above and subsequently had issues with remains available albeit at a higher price.

Update #3 (5/24/19):

It appears that the price of the protection plans have increased in price as of late but still provide a good value given how frequent dehumidifiers can breakdown. Besides the h0meLabs dehumidifier linked above there are some other economical options like the 30 and 70 pint variations from Vremi which are priced at $160 and $199 respectively on Amazon. The 4-year protection plan is priced at $29.99 which is cheaper than the protection plans on other dehumidifiers. If you want to stick with a name brand dehumidifier I still think the ones from Frigidaire are still worth checking out although the price point is a bit higher. These Danby dehumidifiers are also reasonably priced currently on Amazon. I still have 1 year left on my warranty for my Keystone dehumidifier and am happy that it continues to work well.

Update #3 (4/11/20):

The best priced options when buying a dehumidifier on Amazon continue to be the ones  from Vremi and h0melabs. The 4 year warranties are now around $45 which I think is still a good value. The Frigidaire dehumidifiers seem to be more expensive and it is hit or miss on the Keystone dehumidifiers.

Update #4 (Summer 2020):

This post about dehumidifiers has garnered a lot of attention, even from manufacturers themselves. Meaco, a UK company recently sent me a dehumidifier to test out. I will be reporting on my experience to see how it holds up over time.